// Flagship case study
A custom operating system for a flooring business
This is what happens when inboxes, spreadsheets, quoting, products, jobs, Xero and business knowledge are brought into one connected system — built around the way the business actually works.
Flooring · Kaitaia, Northland · Built for P&P Flooring Ltd
The problem
P&P Flooring Ltd had outgrown the tools holding the business together. The work was getting done, but it lived in too many places — and too much of it lived in people’s heads.
The system we built
FloorQuote brings the whole job lifecycle into a single system — from a new enquiry arriving in Gmail, through quoting and pricing, to a tracked job and clean handover.
Enquiry intake
New customer enquiries enter the system instead of sitting in an inbox.
Quote builder
Quotes are built step by step using the business’s own rules.
Room & product pricing
Rooms, products and ranges priced consistently in one place.
Labour & prep calculations
Floor prep, adhesive, underlay and labour worked out the same way every time.
Job board
Won quotes become tracked jobs with separate office and installer views.
Gmail workboard
Overnight email is triaged and summarised before the office opens.
Xero contacts & quotes
Financial admin lines up with the quoting workflow instead of being re-entered.
Admin dashboard
A private control room for settings, data and oversight.
AI knowledge base
Flooring standards and the business’s own rules, made usable by the team.
Deployment & admin tools
Reliable, self-hosted infrastructure with safe, repeatable deployments.
A look inside · screens coming soon
How it connects
Every part of FloorQuote feeds the next. Select any step to see what it does in plain English.
Enquiry intake
Where work comes in
Quoting engine
Turning an enquiry into a quote
Jobs & delivery
Winning and running the job
Connected business systems
Quietly supporting the whole flow
Select any part of the system to see what it does in plain English.
Complexity made simple
Customer, site, product, pricing and job information lives in one place and flows through every step — entered once, used everywhere.
The quoting rules are P&P Flooring Ltd’s own — vinyl drop, prep, labour, wet-area rules — not a generic template bent to fit.
Self-hosted infrastructure and safe, repeatable deployments keep the system running and improving without drama.
The value
No vanity metrics — just the practical difference of one connected system.
Quotes come together from the business’s rules instead of being rebuilt by hand each time.
Rooms, measurements, prep and products are captured consistently, so less slips through.
Installers get a clear, scoped job pack — no digging through email threads.
Owners and office can see active jobs and where things stand at a glance.
The business’s knowledge lives in the system, not only in one person’s head.
New rules, products and steps can be added as the business changes.
Still evolving
FloorQuote isn’t a product dropped in and left. It’s a living system that keeps changing as P&P Flooring Ltd grows — new rules, new products, new steps — refined in step with the business. That’s the difference between buying software and building a system around how you actually work.
FloorQuote started with a Free Systems Review — a look at how the business really runs, and what a connected system would change. That's the starting point for yours too.
Get a Free Systems Review →Free 30-minute call — no obligation.